easy to use site, speedy delivery

Placed the order ok online, email correspondence before receipt ok, although I received a marketing email despite opting out of that during the order process. On receipt, one item was missing. I rang to report this, was told that I couldn't speak to anyone and they'd call back - which they didn't. I then rang again to report the missing item and complain about the lack of call back. The guy did promise to send out the missing items (hopefully they'll arrive tomorrow), and would refund the (very expensive!) delivery charge. For the first time using this company, not a positive experience.

Response from FPO:
Hi Karen, Sorry that no one called you back quick enough yesterday we experienced an unexpected high volume of calls and were trying to answer the call backs as quickly as possible. I am glad that our customer services were able to eventually help you out and get the two missing signs sent out and delivery refunded. Can I assure you that we try to answer call backs within 5 minutes of receiving the message so this is not a regular occurrence.

Kind Regards

Jake
Customer Services