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Home :: 60-Day Free Returns Guarantee

60-Day Free Returns Guarantee

At Fire Protection Online, our number one aim is for all of our customers to be completely satisfied. We try our best to make your shopping experience enjoyable from beginning to end because we want you to:

  • come back for more - sooner rather than later

  • feel that you have found the best products and have saved yourself some money in the process

  • tell friends and colleagues how wonderful we are

  • write in and tell us how shopping with us has made you happy

Our Promise To You

100% Satisfaction Guarantee
1. You can shop with Fire Protection Online 100% risk free

2. We will stock only top quality merchandise and offer them at the lowest possible prices

3. You will be as happy as can be with everything you purchase from us


Our Commitment To You

If for any reason you are not satisfied with any item within 60 days of receiving your order, we will have it collected and either exchange it or give a full refund of the purchase price. We'll even pay you the cost of sending it to you in the first place.

No arguments, no squabbles, no delays, no forgetting, no quibbles, no excuses.

Again, let us re-iterate, You can shop with Fire Protection Online 100% risk free.

How Do You Return Goods To Us?

If, in the unlikely event that you are disappointed with your purchase, no matter what that reason may be, please contact us within 60 days of receiving your order so we can arrange to collect it at our expense.

You'll need to contact us and provide:

  • your full name and email address

  • the invoice number from the purchase

Are There Any Conditions To The Guarantee?

As you would expect, there have to be a couple of conditions, which we're sure you agree as fair and quite normal:

  • You must not send any item to us without getting prior approval - you may be sending it to the wrong address and it may get lost

  • Your item must be unused and in the same condition as when we sent it to you

  • You must contact us within 60 days of receiving your order

  • Your item must be packed in all the original packing materials with instructions and manuals enclosed

  • This offer does not apply to goods which are deemed special order

We may be online but we are staffed by real people. And, because your satisfaction is of utmost importance to us, if you have any problem, by all means pick up the phone, we are here to help you all we can.

 
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