Heavy duty megaphone 25W

Excellent order service - prompt delivery and good communication

On Wed 20th,I placed an order for a megaphone. Whilst the order went at 14.10 hrs,I had hoped that since it was close to the cut-off that we would get the next day delivery.
This did not happen so I expected to get it on the Friday. When it had not arrived at about 2 pm,I phoned you to note that I had to go out later and that as I was marshalling at a GB junior rowing event over the weekend.I needed it and if we were not in could it be left next door who were in. I arrived home about 7.30 to find a card saying that it had not been delivered -- leaving me without the megaphone which I needed.As it seems that your courier does not deliver over the weekend and their automated phone system would not put me in touch with a human when I tried to contact on Sat before leaving,I had to conclude that it would arrive on Monday -- 5 days after ordering. After waiting to about 3pm on Monday,I phoned you to try to get an estimate of delivery time but was told this was not possible which is frankly pathetic and poor management. It eventually arrived about 5.30 pm when fortunately my wife had returned.
I suggest that you review your courier arrangements to get one who does try to deliver and manages their round so as to give an estimate of delivery time. You will lose customers - including me -- if you keep poor delivery service.
Mark me down as a zero satisfaction.

Reply from Fire Protection Online
So sorry Mr Wheel for the poor delivery service, we constantly monitor our Couriers and promise you that your comments have been noted. We currently use TNT and City Link and their quality is much higher than all the others we have tested previously. But, we'd prefer them to be better and will be working with their team to get this improved. Thanks in helping us improve our service.