Ratings and Reviews of Vigil Three-Storey Fire Escape Ladder – 7.5m

Excellent

Delivery on time. Price competitive. Quality good, as advertised.
Web-site efficient. Overall, a good experience.

The product was delivered quickly and was what was required and I was kept fully informed during the delivery process.

VERY prompt service, easily negotiated site & ordering. Excellent product chosen thanks to clear, concise, description & pictures.( Escape ladder )Just hope NEVER to need to use it, but know it will serve.

all goods received as ordered, very good service and communication

product good and dispatched quickly . . . PLEASE SEND ITEMS BY ROYAL MAIL. THE SERVICE AND COLLECTION OFFICE IS MUCH MORE CONVENIENT. The private delivery company made the service stressful. I got the email saying the delivery time the night before, it was too short notice to arrange to be at home and in the end I had to drive 6 miles to collect my parcel.

FPO Response:
FPO Response: Thanks for providing feedback and we appreciate your comments. We have looked into the Royal Mail service, however the courier services we offer, particularly the email/mobile updates are very popular with our customers; as well as enabling our customer to change delivery dates and time slots online; which might have been an option we could have assisted you with. Please do not hesitate to contact our customer service team to re-arrange delivery - we are always happy to help. Kind regards, Tammy – Customer Service Team

Excellent product, fast delivery and good customer service

Good website and order arrived in time slot as promised. Haven't seen the item as it was purchased for our daughter's university house. Hopefully she won't every have the need to use it.

Everything went well with my order - I was informed at each step along the way and the parcel was delivered at my daughter's address at the time and day arranged. Thank you.

Never thought about a fire in my home, until I had a fire in my home! My oven caught fire - it was fast and furious!! The only thing that helped contain the fire and save my home was two borrowed extinguishers until LFB arrived. This prompted me to look into future protection. I read this companies reviews and prices...I wasn't let down! They delivered within 48 hours, for £120.00 I now have 25 foot long escape ladders for upstairs..now I know my daughter can get out safely, 3 extinguishers for home and car! And a fire blanket!! My family and friends are now also considering this company and it's products!