Customer reviews
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Richard JohnsAug 7, 2014, 15:09Excellent products and excellent service. Received very quickly and very well packaged. Will definitely use again when needed.
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gary bentleyMar 28, 2014, 06:05Very helpful will use again
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lawsDec 11, 2013, 12:00Very easy ordering and delivery, but was disapointed with the fire proof foam it was used for about 5 seconds and then left for 1 minute whilst I changed location then when I went to use it again the spray was not working efficiently it was very sporadic and foam only came out in very small amounts.
FPO Response: Thank you for comments. I am sorry that you have experienced problems with the Fire Rated Foam. I have contacted you directly and look forward to resolving this to your satisfaction. The Customer Service Team are always available to assist with any after-sales queries as well as the Money Back Guarantee should you not be 100% satisfied with your purchase. Tel: 0800 321 3145. -
Anu CocksedgeApr 18, 2013, 12:00Several items were damaged and the expanding foam had already expanded, but the company were quick to send out replacements and that was easy and efficient so not all bad.
FPO Response: Thank you for taking the time to place a review. We work closely with our warehouse and couriers to ensure goods are transported as securely as possible. We receive many positive comments on our service, however we are always striving to improve our service, therefore we value your comments. Due to the type of goods we dispatch a knock can result in goods being damaged; in these exceptional circumstances the FPO Customer Service Team are happy to resolve any issues. I am pleased that you comment on the team as ‘easy and efficient’ in resolving this for you. -
Martin StocksJun 19, 2012, 14:28Quick, efficient and faultless.
Well done! -
Errol WrightJun 19, 2012, 10:48Excellent service, ordered one day, delivered the next. Good website, easy to navigate, cannot recommend enough
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sueJun 2, 2012, 16:09great helpfull and fast
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Mal MastersMar 28, 2012, 14:06I have placed several orders with your company and all items have been dispatched quickly but arrived sporadically. City Link are not reliable or easy to use and when you are home based like me, this proves a nightmare. I find your service impeccable from ordering to returning items where necessary. However, your courier choice is letting you down!
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Rupert RobinsonMar 28, 2012, 11:13Very good and prompt service. Clear, easy to understand website.
Safety data sheets would be an excellent addition.