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Home :: Help zone :: Contact us

Contact us

If you have any questions or would like to give feedback of any kind, you can contact us any of the following or by using the form at the end of the page.

Free Phone

If you'd like to speak with a real human being, simply call FreePhone 0800 321 3145 7 days a week - the opening hours are 8am to 8pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday.

Note that our admin and accounts staff work from 9am to 5:30pm Monday to Friday. For returns, delivery problems, refunds, etc, messages can be left but will be dealt with, swiftly, during those hours.

Free Fax

FreeFax us 24-hours a day on 0800 321 3154.

Free Post

Just write Freepost Fire Safety on an envelope and pop it in the post - that's all the Royal Mail needs to deliver post to us. Our physical address is Merlin House, Claremont Way, Lakesview Industrial Park, Canterbury CT3 4BF

Type the characters you see in the picture:

The code is case-sensitive and must be entered exactly as above.