Ratings and Reviews of Push bar to open 4304

I ordered a Push bar Panic Bolt and Emergency Latch for my local village hall, and both products are excellent. The order process online was easy and the goods arrived promptly as promised.
An Excellent company to deal with.

We bought 2 fire escape 'push bars' to make our fire escape look presentable, they now are. We saw what we needed and they supply the parts. Great service, quick delivery and easy to install.

Good prices, good productsd and as usual delivered swiftly and without fuss.

Excellent service, could not fault. Very good delivery method that can be tracked all the way.

Excellent Service thank you and very polite.

can't review as order not yet received

I ordered a number of photoluminescent fire safety signs; the prices were much cheaper than other sites and, on an occasion when I needed to check delivery date, the staff member I spoke to was very polite and helpful.

Excellent service, I had a few signs missing from my order, on contacting the company the customer service system was nothing short of excellent. I will definately do business here again.

Placed the order ok online, email correspondence before receipt ok, although I received a marketing email despite opting out of that during the order process. On receipt, one item was missing. I rang to report this, was told that I couldn't speak to anyone and they'd call back - which they didn't. I then rang again to report the missing item and complain about the lack of call back. The guy did promise to send out the missing items (hopefully they'll arrive tomorrow), and would refund the (very expensive!) delivery charge. For the first time using this company, not a positive experience.

Response from FPO:
Hi Karen, Sorry that no one called you back quick enough yesterday we experienced an unexpected high volume of calls and were trying to answer the call backs as quickly as possible. I am glad that our customer services were able to eventually help you out and get the two missing signs sent out and delivery refunded. Can I assure you that we try to answer call backs within 5 minutes of receiving the message so this is not a regular occurrence.

Kind Regards

Jake
Customer Services

Iwas totally satisfied with the service I rec'd the product was of a very high quality and the installation instructions clear. The fitted push bar is a joy to operate and looks very smart and professional. One small comment which in no way detract from the above is that it should be made clear that an adhesive sign is included in the kit "push bar to open" which might be adequate for some people rather than purchasing the fairly expensive acrylic better quality sign. Roger Spackman