Ratings and Reviews of Assembly point external

Only issue was delivery with UK mail online. However, problem was dealt with quickly.

easy to use site, speedy delivery

My fire signs arrived in good condition because care was taken with their packing.
I was able to monitor the progress of my order on my phone which was an added bonus.
Many thanks for an excellent service.

The products easy to view on line and order.
Delivery was on time and complete

Excellent service, I had a few signs missing from my order, on contacting the company the customer service system was nothing short of excellent. I will definately do business here again.

came the next day as promised. thanks

Very impressed with the website and ease of use and my order was received on time.

Very easy online ordering system. Goods received within 2 days - will definitley purchase from again and recommend to others.

Placed the order ok online, email correspondence before receipt ok, although I received a marketing email despite opting out of that during the order process. On receipt, one item was missing. I rang to report this, was told that I couldn't speak to anyone and they'd call back - which they didn't. I then rang again to report the missing item and complain about the lack of call back. The guy did promise to send out the missing items (hopefully they'll arrive tomorrow), and would refund the (very expensive!) delivery charge. For the first time using this company, not a positive experience.

Response from FPO:
Hi Karen, Sorry that no one called you back quick enough yesterday we experienced an unexpected high volume of calls and were trying to answer the call backs as quickly as possible. I am glad that our customer services were able to eventually help you out and get the two missing signs sent out and delivery refunded. Can I assure you that we try to answer call backs within 5 minutes of receiving the message so this is not a regular occurence.

Kind Regards

Jake
Customer Services

Super fast and extremely efficient service all round. Would use again and highly recommend