Fire exit left sign

Great products and fast delivery. I have purchased products from Fire Protection many times.

very good service

Absolutely excellent training session provided on time and to extremely high quality, thanks so much for the fabulous service.

Ordered the goods on Friday and they arrived on the following Monday.
very good service order system and registering very easy to follow.

My fire signs arrived in good condition because care was taken with their packing.
I was able to monitor the progress of my order on my phone which was an added bonus.
Many thanks for an excellent service.

Excellent service, I had a few signs missing from my order, on contacting the company the customer service system was nothing short of excellent. I will definately do business here again.

Excellent service, I had a few signs missing from my order, on contacting the company the customer service system was nothing short of excellent. I will definately do business here again.

came the next day as promised. thanks

Placed the order ok online, email correspondence before receipt ok, although I received a marketing email despite opting out of that during the order process. On receipt, one item was missing. I rang to report this, was told that I couldn't speak to anyone and they'd call back - which they didn't. I then rang again to report the missing item and complain about the lack of call back. The guy did promise to send out the missing items (hopefully they'll arrive tomorrow), and would refund the (very expensive!) delivery charge. For the first time using this company, not a positive experience.

Response from FPO:
Hi Karen, Sorry that no one called you back quick enough yesterday we experienced an unexpected high volume of calls and were trying to answer the call backs as quickly as possible. I am glad that our customer services were able to eventually help you out and get the two missing signs sent out and delivery refunded. Can I assure you that we try to answer call backs within 5 minutes of receiving the message so this is not a regular occurence.

Kind Regards

Jake
Customer Services

Although paid for on a pro forma invoice and ordered on 04/05/12 it is now the 29/05/12 and I still have not received my signs. VERY POOR SERVICE.


Answer from FPO

Hello John
I am sorry that you feel the service you have received has been poor.
I have looked into your order and have confirmed that it was sent on the day that your order was placed and delivered by Interlink the following day, is it possible that the person that signed for it forgot to let you know it had arrived?
My colleague has call you today to confirm this with you and of course we can send you the tracking details from our courier if you wish.
If we can help any further please let me know.
Sue