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Home :: Customer Feedback

Customer Feedback

If you want proof that the high quality of our extinguishers, delivery and service is exactly what we say, then please let our customers tell you what they found. We couldn't have put it any better than you, our wonderful customers.

These comments are all genuine, spelling mistakes and all, and are kept on record.

Deborah Evans is busy with Malvern Hill Gymnastic Club but still took the time to pass on her experience

It was easy to access your site. It was easy to find the items. The delivery time was exceptional. Well done and thank you
Gosh, Julie Hopkins of the Game & Wildlife Conservation Trust even apologised for being late in telling us how wonderful we are!

Sorry for the late reply - yes, everything arrived safely. I'm impressed by your after sales approach and will definitely order from you again (and recommend you - indeed my colleague recommended you in the first place!)
Richard Poulter was wary of asking advice for a subject he did not know and being lumbered with more than he needed and a high bill

Good website / keen prices / technical knowledge and help over the telephone. As a small company and having just moved to a new factory and had extra offices built, I was dreading the thought of having to research or worse still, pay a consultant to survey the premises to ensure we complied with the fire regs in respect to having the correct number and type of extinguishers. I found your website thankfully and Jason telephoned me to to explain what I needed. I am a little suspicious by nature and expected to come away with a shopping cart full of goods and a whopping bill. As it turned out I purchased all I needed, added a few more for my home and did it all for under £300.00.

I would have no hesitation in recommending you to others. Thanks
Lionel Jones, site manager of ITV Wales, had a question for us and how often do you get an instant response from an internet company?

Thank you very much for your prompt response, Jason. Very helpful
Thanks Shani Baldwin. Every single word of feedback is appreciated

Looked professional. Communication was good. Products good quality.Fast service
Like Richard Sherman, we are often surprised what companies like Seton will charge (and get away with) for the exact same products

The price I paid for the 3 fire alarm bells,still worked out cheaper than the cost of 1 from Seton Products priced at £99.00 + Vat each
John Young knows the value of household name goods - which is not what you get from many internet suppliers

Price. Plus site was easy to navigate. I was pleased with fast delivery. Goods were of good quality well known make
John Coates, like most of us, just wanted it to be easy

First hit on Google, and everything well presented with good prices. Site very easy to use. Met all my needs easily, and with no hassle
Not everyone carries such a large range of stock as Jenny Badger found out

I was surprised that you had in stock what we required, and I was pleased with the efficiency of your staff
Mairi Macritchie, manager of Gearrannan Blackhouse Village on the Isle of Lewis thought we'd forgotten her signs. Looks like a lovely spot for a unique holiday

The delivery of the fire extinguishers arrived safely last Thursday afternoon and mant thanks for the prompt delivery. The signs were inside one of the boxes. I had just opened one box and couldn't find signs so I panicked. 'Patience' I think is what I should use more often, had I opened all the boxed I would have found the signs. I'm really pleased with your company's follow up service I just wish that every company we deal with would be so caring with their customers. Thanks again Jason. I've mentioned your company to a couple of people over the weekend so hopefully they might be in touch in due course.
Hugh Millington of The Sovereign Chauffeur Co knew what he wanted and just needed to find the best

Had already made comparisons of price before using sponsored link on google. Good price / v efficient processing of order / v efficient deliv service - thanks very much!
Jackie Vickers describes herself as "just a regular householder" in her email

Thank you so much. What a refreshingly prompt, positive and efficient customer service. If only there were more companies like yours around in the UK! Will recommend you highly to all friends and colleagues for amazing prices and great customer service. Thanks again

Shonagh Campbell didn't have to write in; but she wanted to tell us her thoughts

Just wanted to let you know that everything arrived in excellent condition, thank you. I must congratulate you on such efficiency, I only wish all suppliers delivered with, such speed! If, in the future, we need any other equipment, your website will be my first port of call. Thanks again
Ana Lewis got hers fixed up straight away

Came up on the first page, seems to have all the essential endorsements, price promise. Brilliant speedy response
Alan Ross is a consultant who uses his words wisely

Fantastic all round service, not only saving nearly 50% on the cost of the equipment compared to my previous supplier but also cheap next day delivery. This outstrips most other competitors
Blimey! Lynn Ruddle's keen on us. But it's not surprising, really

Good prices, immediate response, friendly voices, efficient staff. Your company stands out above the rest in fact your efficiency and friendliness is a rare commodity in this day and age where good service is hard to find. You have succeeded in all aspects of customer service and long may it continue!!!!!!
Pete Gardener sent his Kidde ones back and bought from us. His invoice came to less than £90 including VAT so see what he says. Sound familiar?

We are a scout group and Kiddie came to service our fire appliances. We were not in the hall at the time. They then presented us with a bill for over £400 for two new fire extiquishers. Enough said
Arkle International Lithographic's Tracey was pleased enough to say

Value for money, quality, 5 year warranty, BS EN3, BAFE etc. approved. Saved money, and customer services was very helpfully when I call for help. Have already recommend a friend
David Horne, we'll never get tired of hearing answers like yours - and David spent a 4 figure sum

Fantastic prices, I usually use another supplier, but you have saved me around 40%
Jeff Porter is the site supervisor for Farnham College so is used to buying fire extinguishers - and he bought a lot

First class service. In view of your response time and professionalism, I have forwarded your details to our sister colleges. Thank you for the opportunity of doing business with you
Yummy! Charlie Thelluson's Red Olive Catering sounds as good as us

Easy to use site, cost & choice of products. Very fast delivery, good communication & good price. Many thanks
It's fair to say that Gavin was chuffed to bits

Your site was the cheapest and most thorough. You saved me over £100 compared to the first site I filled by basket up on. I couldn't believe that it was your delivery at the door as I had only received the google receipt this morning!!
Claire McWilliams made a mistake on her order but we spotted it because we check them all

Very impressed with the service so far. Jason offered excellent Customer Service when I ordered incorrectly. The service came first thing the next day. I couldn't have hoped for anymore. I would definitely recommend your company for other people I know
Christopher Williams-Ellis had his order sent to rural Wales

Good range and we liked the man who tells you which product is suitable for which situation. Suprising prices, quick delivery and straigtforward to use web site
Lotty Merry of Rose Farm College of Equine Studies in Catcott, Somerset said

Well, I needed a fire extinguisher for a training room, I phoned, a chap phoned back very promptly, I gave my details, he sent the extinguishers on the right day, they arrived as planned the next day, they are now on the wall and look fab . Thank you!
Dave Atkinson of St Johns Ambulance in Wellington made us laugh when asked "If there was one thing you think we could do better or improve upon, what would it be?"

Free barrell of beer with every order ......... it was worth a try. The price was very much better than others web site easier to use than others payment easier than others .. any chance on the barrell beer yet. We're not a company we're a charity so we need to use our limited funds wisely and you helped out on that one.
Sarah Webb kept her feedback short but that's all we need to hear sometimes

Needed extenguishers at short notice & you did just that
We supply to a lot of boat owners like Christopher Wilkes

Was not quite sure what I needed for the Boat Safety Scheme, emailed a request for help on a Sunday and had a reply the same day, very impressive. Great communication, good advice and prompt delivery, a refreshing change today when sometimes I cannot even get a reply to an email. Thanks for all your help and support
William Kingsberry needed some special order fire seals in Northern Ireland. We had them made and delivered in two days

It is highly likely that I will recommend your company to others, and repeat use in the future. Apart from the money that you have saved me, you were very helpful and approached everything in a professional manner, thank you
Gillian Birch had check both Chubb Fire and Seton before she tried us

Basically a few of our fire extinguishers needed replacing. We were given a very high quote from Chubb and looked at Seton, both seemed very expensive - even though we were assured that they were 'very competitive.' Looked on your website and the prices and range are brilliant. Made life a lot easier and not too much searching through the internet. You were also the first place on Google and the best for price of what we needed
Luckily, we didn't upset Chris Hague - he's from Halstead Boxing & Martial Arts Centre!

Good costs, good explanations of the diferent requirements. Price was good, confirmation email prompt, delivery time excellent
Alan Pomphrett emailed in for F. P. Cotter Electrical Services. Thanks Alan

I would like to say that I am very impressed. The order arrived next day, as promised. We chose your company because your prices beat everything else we looked at. Top-hole service - we shall use you again, when needed, and would recommend you to anyone. Thank you
Jane Kimber wrote into Jason to say thanks

Yes I confirm our order has been delivered and I would like to take this opportunity to say how impressed we are with your exemplary service. From start to finish your service has been prompt,helpful,efficient and courteous. I would have no hesitation in ordering from your company again and recommending you to anyone in the future
Matt Ward was even impressed with our carriers!

Everything arrived as ordered the next day and the delivery guy had the presence of mind to leave it with the neighbours as I was not in - a far cry from the usual situation. Long may this kind of service last.
Phil Lawrence has familiar words for all to read

Very pleased with the transaction from FireProtectionOnline. Had been meaning to puchase some fire equipment following a fire demo and basic training workshop at our workplace last summer. Our washing machine caught fire last week (luckily without serious incident) and decided it was timely to kit the house and car out with some safety equipment. Very pleased it didnt cost as much as we expected and a full range of equipment and extinguisher types was available. Encouraging all my colleagues at work to look at your website as we all agreed it was a good idea to be prepared!
David Skelton was a first time online buyer

Because you had your 'phone number and full address on the front page, there was no trawling through to try and find contact details. We have never shopped on line before and with all the horror stories you hear about the web it was difficult to take the plunge. However, you did everything you said you would, 'phoned, e-mailed, delivered next day etc. Your professionalism is second to none, the quality of the goods is excellent, a proper product not a cheap copy, and the last lot of extinguishers and boxes we bought for our caravan park, from the local dealer, were literally twice the price. We have no hesitation in recommending you. You made this so very easy for us we will just have to remind ourselves that not all companies on the web are the real thing!
Laura Reynolds from Goldcrest (Adhesive) Products may stricke a cord with you

Have heard of you in the past. You are a great deal cheaper than Chubb; guarantee your goods and deliver quickly
Roger Perry bought a lot of items from our web site for the following reasons

Firstly the useful infomration it contains, followed by superb customer support. Professional advice and superb customer support giving immediate feedback, even on the weekend. This is unheard of these days and extremely valuable to small businesses
Sara Potter spotted that some web sites do not inspire confidence in their ability to supply

Seemed the most reasonable and the most profesional. Very helpful website and efficient, saved money for us out of all the websites we had looked at
How often do companies admit their mistakes? Only when they can deal with them as well as we dealt with Terry Tew's

There was a delivery error. I.e. the wrong kit was initially sent to us. However the customer service response and speed of correction was excellent. Excellent customer service, a real breath of fresh air.
John Radford enjoyed the help from Ben, our video man. And see what his Fire Officer said

Your video help was very good ,with the new legislation we rely on others like your selves to tell us what is required without having to to pay a expensive consultant who would replace everything at great expence when the equipment is satisfactory ,I've seen it happen , So more of the video help with your products , videos are more digestable than trying to read a manual it sinks in better.

Well I have decided to replace my water with foam and add a co2 only through listening to your video I realised that it was better for my situation ,the cost to replace was very good , my last service I was told I needed to renew one of my water extinguishers I was charged over £70.00 the main reason I looked on the net and found your site , your next day delivery service very good If I dischage one I know I could purchase a good branded one at a fare price and delivered next day well done .( I showed the old water extinguisher to a fire officer its perfect was his responce ) its as you say its cheaper to replace than get these rip of service agents in
Nikki found that some internet companies can give extremely good advice when needed. She almost shouted in her email

We like Paul Fassam of PMP Recruitment

I have used your site twice now and each time been more than satisfied with price , speed of delivery, choice of items. The quality of the goods supplied are excellent and not cheap copies made from cheap materials like some we have seen ! Well Done !!
We asked Donnan Holley how we can improve our service

Easy to navigate and had exactly what we needed. From my recent experience nothing needs to be improved or changed
Surinder Buray shows us that efficiency works

Your service was very good, right from ordering throught to deliver

www.Charles Halifax ordered just in time for Christmas and found that we like to give advice, however long it takes

You were offering excellent prices, and almost instant dispatch. When I actually spoke to you I found that you were very helpful and, even at a very busy time before Christmas, had time to spend with a customer who was not sure what he wanted. Extinguishers were received in two days which, as it was Christmas Eve, was a really great service!!!! On the website make the place where one puts the discount codes a bit more easy to spot! However I was REALLY impressed that when I had not got my discount and phoned, you had already refunded the discount amount to my card. THAT is what I call SERVICE!!!!!!!!
I wonder how Richard O'Brien of Torbay Roofing Supplies spent the money he saved

You saved my company about £200.00 and it was so easy to order
Most of our customers want an easy service that saves money, like Julie Couch

I needed to get some up to date fire extinguishers within flats that I manage, the service was quick, cheap and easy. Delivery was the next day at a very resonable price. Thanks!
Lloyd Murray likes us as he saved money

I believe you have it cracked! I have already spoke to a friend who intends to have a look for his future equipment. I was very happy to discover that the money I had budgeted for my vehicles fire extinguishers was hardly touch, a great saving.
Succinct words from Mark Casey

Good fast delivery... Good price, good kit... all installed and without a hitch
David Bonsu likes to see straightforward, easy to find delivery costs

Was very impressed with the promptness of the response about my query on delivery times.By my calculation,I saved at least £100 sourcing the products from FPO and also I found your delivery price structure is very straightforward
I guess we'll be hearing from Ricky again soon

What can I say your service is excellent with updates on delivery status. Saved me £'s only wish I had ordered 2 as think I will require another 1kg automatic FE36 extinguisher when the boat has a survay next year
Remember the Buncefield Oil Terminal Fire? Barry Smith works there and chose us to supply the new fire fighting equipment

Good prices, fast delivery. Will defintely use you again (and he has done!)
Sometimes, it's just the speed of delivery that customers like Helena enjoy

I was on a deadline to get an external sign by the end of the week. Because I ordered before lunch, it came next day. I was very impressed by service
Lez Taylor bought an automatic boat fire extinguisher and sent us this

Hi there, Just a quick note to let you know how pleased I am with you product,price, and lightning delivery. I have ordered another one today , Congratulations!!!!!!! Kind regards, Lez Taylor
Ken was impressed with our prices and useability

it was a pleasure to find a web site that was easy to understand, straight forward and of course had items cheaper than most we have been to
Our service worked for Paul Wills

Working in Shanghai, I couldn't find any fire blankets, and wanted UK standard products for our kitchen, so I decided the best thing was to try to buy one online. And lo and behold it turned up as fast as promised
Denise Redman works for T.V Product Service - the German version of BSI

You had the exact product I was looking for. I was very impressed with the speed in which my order was dealt with and delivered. I also received an upgrade to my First Aid boxes f.o.c
John Foote bought for his boat and we asked him - "On a scale of 0 to 10 (10 being the highest), how likely is it that you would recommend us to a friend or colleague?"

10 % already have done. Very efficient & more credible advice than I would have received from a chandlery
Paul Rowlands won't be buying from GFA anymore - this is a common email that we get

GFA our fire certificate supplier wanted £140 for one cylinder with 5 year warranty and £109 for a recon cylinder with 1 years life. Left with the hump when I said I would look at his pricing on the web
Katherine Simons has a thatched self catering holiday cottage - have a look at her web site?

It was great being able to buy 3 extinguishers for only a little more than one from the first site I visited. The fact that you offered next day delivery was fantastic as we were there for a brief maintenance visit only
Eileen Cordingly felt it important to write to us in detail and we appreciate feedback like this

Fantastic, great, efficient and speedy service 10++++ So impressed with your web site; after a kitchen fire on Sunday I purchased fire blankets and extinguishers, and am even thinking of buying some more for christmas presents for my family!! I came to realise last Sunday how lucky when my next door neighbour let me have their extinguisher to put out a fire in my fitchen, I then decided that it was something that I should have had in my kitchen anyway, which was why I went on the web and ordered from you - I replaced my neighbours extinguisher and then bought one for myself and also for my elderly in-laws - I also puchased 2 fire blankets which the Fire Brigade said would be a good idea to have in the kitchen. Thank goodness you were there when I needed you
Ray Kitching does not waste words

Only placed a small order but impressed by rapid reaction. Excellent service -would certainly recommend
Judith Wright of BioAccoustics saved lots of money with her order

Website ease with photographs. The price comparison vs quote from local company was 68% cheaper than original quote coupled with an excellent delivery service
Malcolm Briggs was in a hurry and found that we sometimes ignore our own cut-off time!

Ordered at 3pm and delivered by 10 am next morning. That was impressive
We asked Wayne Breen - "If there was one thing you think we could do better or improve upon, what would it be?" - and got this answer

Sorry, can not think of anything brill service
If we arote the feedback ourselves (we don't, by the way!), it would look like this. Thanks Steph

Yours was first on the list, and we really liked the video explaining about what is typically needed in an office. The website was really easy to use, and delivery charges clearly explained. We are moving into our first office next week and this is the first time we have had to buy fire extinguishers and the process was made very easy for us. We would definitely recommend the site and we know that you have saved us a lot of money
Gary Daly asks why we don't offer risk assessments and then sell our equipment on the back of it It's because we like to be independent

I own a tanning salon and stupidly was not aware of the regs until some one came in to try and sell me a risk assessment on the back of giving out free fire extinguishers they said the FE's cost £70 and £90 (9L CO2 & Foam) so after looking up the prices came upon your site but I still had to try and find out about the different regs required, so it would have been nice to have come to your site and have all this information in one place, maybe along the lines of an online consultancy telling me what I need and then obviously resulting in a sale to you guys
Pauline from the Border & Immigration Agency (we supply to lots of their offices) was kind enough to email

very quick and easy to order, will recommend you anyday , staff very helpful, put you at ease, nothing was too much bother
This is what we love to hear - thanks Roger Taylor

I wanted to renew out of date extinguishers. I researched what was on offer. You have provided me, by next day delivery, five, well engineered and cost effective, fire extinguishers meeting national and international standards and made in Britain. You have one happy Bunny, many thanks
Lime Green Design's Rick told us what made him choose us above other suppliers

Your promptness in returning my calls both before and after sale complete; and your knowledge of your product and regulations
Paul Torrington is the Fire Safety Officer at a residential home

Good range and competitive prices. As a Charity we always look for "Best Value". With Fire Protection Online, I didn't need to look any further
Kjartan was pleased

Yours was the first website coming up when I googled. I found the website very informative and easy to order from and everything you promised on the website you kept. One of the rare incidences where it was very easy to find what you needed and order it on the Internet. The prices seem competitive. Deliveries were on the spot
David Cluer of Reflex would have got our 'Email of the Week' award - if we had one!

I had already purchased some equipment from another provider. I had waited ages for the equipment, which when it turned up was rubbish and your site guaranteed next day delivery. Compared to my last experience with an on-line fire equipment supplier, the difference was chalk and cheese. To borrow someone else's slogan you did exactly what you said you would do and you can't do much better than that.
Harrogate Sun Centre's Pete Kaufman used our Live Support to answer his questions before ordering - see if his comments ring a bell

You were the first site I visited, you answered my questions , immediately and gave the advice I needed without trying to push for a sale. so I didn't need to look anywhere else. Why would I? I liked the way you helped with answering my questions without tryting to make a sale, you told me what i needed to know , without adding extras and building the price up.The company that I have been using to do the anual check on my now out of date extinguishers wanted to charge me over £100 for each unit, you have saved me about £250+ on the price just four units. Thanks again
Neil Beverley has ordered before so should know what he's talking about

Better presentation, better prices. Very good pricing and product range. Excellent delivery.
NSL Group's Anvar Kasmi sent us this note after his second order

I was wary of dealing with a firm unknown to us from the internet but having spoken to Jason Miller I was convinced you were not a cowboy outfit. Your service and prompt delivery proved that my trust was well placed. Many thanks.
We surprised Louise Bollom of CRD Ltd

Firstly thank you for your unbelievable service. I ordered the extinguishers yesterday afternoon and they were here by 9am this morning.
You just can't beat saving a pile of cash, can you Marian Cole of SFT-UK Limited?

Firstly, the technical support was first class. We, as a company, had no idea of what we should purchase but one short email produced the information we needed and enabled us to purchase the correct appliances. The prices were extremely competitive - we had been quoted by a local company for 4 extinguishers instead of the 2 recommended by Fire Protection and we saved a total of £170!!! Very swift delivery service.
As with many others, Jan Baldwin of REA Services was recommended to us

Recommended by our Office Health & Safety man. Money saving very good as is selection and information
This is the kind of comment we like from Retail Business Solutions Ltd - thanks Ann Chapman

I had received a quote for an extinguisher stand which I thought expensive so decided to source something cheaper. Fire Protection Online was offering a far better deal. Easy online ordering, fast efficient delivery, product quality excellent and saved me money! What a shame all companies don't offer this high standard of service. Thank you
Thames Valley Visuals sent us two succinct lines

Clear web site, some of the other didn't have make required. Prices incredible, Chubb's cost more than double!
Mrs Caroline Leary of the charity, Guildford & Waverley Crossroads Care said

Liked the website layout, colours and useful information. We are a small charity and so the cost saving has been huge to us. The information on the products and relevant parts of fire safety law has also saved us a small fortune on consultants fees.
NHS Practise Administrator, Jenny Fuller, needed to know how to send back her 'over-priced' Chubb extinguishers

all my questions and queries were answered by very friendly people on the other end of the phone and I was given valuable information about extinguishers and suppliers and how to manage the 'swap'.
Elaine Livesey of LAC Airconditioning in Oldham had some lovely words to say

I needed to get 2 fire extinguishers quickly and at competitive prices.I went onto Google and found you, the prices are brilliant, next time we need to re-fill the extinguishers, we'll just buy new ones from you, its cheaper and easier. As promised they were delivered the next day. You've saved us time & money, I didn't need to ring around dozens of places and then go and collect. I'm most impressed. Will definately use you again when needed and I've already passed on your details to the businesses within this building.
Jonathan Lane of Electric City, York sent this

You had just what I wanted and delivered the goods next day as promised. Great price. Unmatchable.
This came from Venetia Bladon of K10 in London

The transaction was a quick and seamless one, I don't think one could improve on that. Truly surprised the product came as quickly as it did. My extinguishers had literally expired the day before and any problems were diverted. In addition, the price was very competitive and I would not hesitate to recommend this site to anyone
Anvar Kasmi of NSL Group in Uxbridge sensibly asked many questions before placing a "test" order and was so pleased he told us

I was checking out the claims made by all the internet suppliers. You were one of them. Having talked to Jason Miller, who was very knowledgeable and patiently helpful with information, felt confident enough to order. Thank you for all the helpful information before I ordered and thank you for prompt delivery as promised and thank you for supplying a quality product at really really good price. Your name is on our preferred suppliers list and no doubt we will order from you whenever we need any fire safety products. Not only that, we will have no hesitation in recommending you to our friends in the business. And specially thanks to Jason Miller for the excellent service provided
Purple Maid Circus Society is part of the University of Birmingham and Sharlene Greene, the President, sent us a kind letter

I would like to say a big Thank You for all your assistance and prompt delivery of our equipment we ordered off you last week. It has been a huge help that you were so helpful, and because of this have recommended you to my Guild of Students Societies Department for being so student group friendly.
Kathy Giles of Horses Direct, Goffs Oak was in a hurry

We needed to have fire extinguishers urgently in order to get a licence application passed. I needed a company which was fast, efficient and reliable. Your company made ordering online easy and clear. The extinguishers were delivered the next day as promised and they were to the high standard expected. Thank you.
Thanks from us to Nigel McCoy of The Real McCoy in Kingsbridge for telling us

Having just opened a retail store we were 'cold called' by a charming elderly Gent selling for one of your competitors. Realising the neccessity to equip my business, I searched 'fire extinguishers' online and your prices (saving me £176.00!), specification and general layout were far better than any other of the 3 websites I searched. I trust the delivery will turn up on time and I can tick one more item off my 'to do' list.
Denise Archer ordered on behalf of Workplace Fire and Safety Ltd, Bexleyheath knows what she's talking about

The delivery of the extinguishers was prompt. I will be purchasing a lot more extinguishers from Fire Protection Online.
Rachel Marr from UNITE Integrated Solutions in Edinburgh plc summed us up perfectly

Secure Web Site - competitive prices. No complaints - all very straight forward and easy to use. Ordered on a bank holiday, processed next working day and delivered the following - great, thanks.
Chris Keay is from Otterburn and dropped us a line

Great value - propmt delivery (I want it now - I need it now!) and good explanitory commentary - useful information - after all this is a 'life saving' purchase. Products I wanted, at a price I couldn't beat, with fast delivery - impressive...
Edward Taggart from Dersingham found exactly what he wanted

Site easy to use and costs clear, delivery as promised the following day would recommend use to other professionals for their project
Simon Needham of Premiere FCM in Cheltenham needed to buy items that were not on our site

The online help service adding the product I wanted there and then to the site, just fantastic! Fantastic customer service why can't every online company offer the same level of customer satisfaction.
Mrs Angela Arratoon from The Eileen Rowe Music School in Ealing had a lot to say after a lovely chat on the phone

The best surprise was the quality of technical information and accessibility of a human being at the end of a telephone. So many websites do not see human contact as a good investment, which is very short-sighted. Others sound as if they were run by cowboys selling second hand cars from out of the arches underneath Dalston Junction. This is not what you want when the place is going up in flames. You backed up your more personal and civilised (and therefore credible) service with a competitive price and next-day speed of delivery.

I went ahead with the purchase because the rest of your information was so much better than that provided by your competitors. None of them provided clear guarantee information.

If you want good technical information over the phone combined with a good website, competitive pricing, a reliable, known manufacturer and next-day delivery, go to FireprotectionOnline. You can do no better. (PS - that's true - your competitors are worse than bog-standard when it comes to telephone presentation. So I never gave them a chance to test their speed of delivery!)